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Help & Contact

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  • Purchase Information

    ***All Paypal payments are charged immediately after an order is placed***


    If paying by credit or debit card:

    Pre-Order Items: Pre-Order products will be charged as soon as they are in stock, this can be up to three weeks prior to the product release date, your order status may sit at "Pending Payment" this is normal and will change to "Pre-Order" once our team get the authentication from Sage Pay.

    You may notice a 1p charge on your card, our payment provider Sage Pay will charge 1p to authenticate your card details, this payment will be automatically refunded, this provides us with the token to charge your card when the stock arrives.

    In-Stock Items: These orders will be charged within 24 hours of being placed, with most of them being charged within 1 hour, your order status may sit at "Pending Payment" this is normal and will change to "Payment Received" once the card has been charged.

    Please be advised that if we are unable to collect payment at the time a charge occurs, your order will be automatically cancelled and unfortunately we will not be able to reinstate nor update or revise card information through our website.

    If you need to update your payment information before an order ships please contact our Customer Service team at - info@gamersheek.co.uk

  • UK Delivery

    For all our UK Deliveries

    Video Games - We use Royal Mail 24, this is usually a next day service however please allow 2 days for delivery.

    Video Game Consoles - We use DPD Next Day Delivery - This is a next day service, if you provide a mobile number on your order we will give this to DPD and they will text you with a 1 hour delivery window.

    Video Game Accessories - We use Royal Mail Tracked 24, This is a next day service, if you provide a mobile number on your order we will give this to Royal Mail and they will text you with a delivery window.

    Merchandise/Figurines - We use Royal Mail Tracked 24, This is a next day service, if you provide a mobile number on your order we will give this to Royal Mail and they will text you with a delivery window.

    With all orders, you will receive an email when your order has been dispatched, this will inform you of the courier and your tracking number.

    If you have any queries in regards to your delivery please email us at - info@gamersheek.co.uk

  • International Delivery

    We have the following options available for International Delivery:

    Please note that due to the UK leaving the EU you will not be charged UK VAT upon checkout, however there may be import charges and handling charges due upon delivery, Gamersheek cannot be held responsible for these charges.

    Please see the below table for shipping charges:

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