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What does the "Payment Failed" status mean?

What does the "Payment Failed" status mean?

Unfortunately we don't have any control over your credit or debit card being authorised or declined.

We use a 3rd party payment processor called Opayo (formerly SagePay).

Cards can be declined for various reasons from the wrong details being entered to your card issuer deeming the transaction suspicious.

If your order status is "Payment Failed" please reach out to your card issuer before contacting ourselves.