Orders received by 1pm on a weekday will be shipped the same day or in any case of unforeseen delay the following day. Orders received at the weekend after 1pm on Friday will be shipped out on Monday.
If this is not possible, or an item is out of stock, you will be notified by e-mail or phone.
A confirmation of shipping will always be sent once goods are dispatched with a tracking number and link to trace your parcel.
Deliveries are sent Tracked Royal Mail or with DPD, a signature on delivery is required, and otherwise the driver will leave a card through your door so you can rearrange your re-delivery or pick up from nearest depot. Some larger and more expensive items may be sent by Express delivery service where we will notify you with tracking ref via email.
In most cases please allow 48 hours for delivery unless you have purchased a service . Orders to British Isles, Southern Ireland please allow 3-4 working days.
Next-day delivery service can only be completed if the order(s) are received by 1pm.
Please Note: We do dispatch to British Arm Forces, BFPO Addresses
What To Do If You Think Your Parcel Has Been Lost Or Stolen?
If you think that your parcel has been lost or stolen you must notify our customer services team within 7 working day.