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When Do I Pay for a Pre-Order?

This depends on your payment method, if you pre-order using PayPal, Android or Apple Pay the payment is taken in full at the point of purchase, this is because we cannot charge these methods at a later date.

If you pre-order using a credit or debit card, you will not be charged until the item is ready to ship from the suppliers warehouse, this can be anything up to 3 weeks before the release date, a 1p charge is taken within 3 days of a pre-order, this is refunded, this allows us to authenticate and authorise your card, this allows us to charge the card at a later date.

If for some reason we are unable to authenticate and authorise your card either at the point of pre-order or the point of the product being released, we will send you an email advising of this, you will be advised that we will try again within 2 working days, if the 2nd attempt is not successful, the order will be cancelled and the stock will be released.

When will my pre-order ship?

Gamersheek aim to ship new arrivals within 3-5 working days of the products arriving, although delays are possible. Please check our Status Update page for any additional delays in regards to shipping.

Release dates are subject to change and can change at very short notice, the dates on the product pages are generally correct, however delayed amendments are possible. Please check the manufacturers website(s) for the most up-to-date accurate information.

Do Gamersheek offer pre-order bonuses?

Some items may be announced with Pre-Order Bonuses, information about these bonuses or their quantities and availability are provided by the manufacturer and might differ from the initial information provided. In cases of pre-order bonuses, these will be supplied on a first come first serve basis.

For Example, Nintendo may offer a steel book case with purchase, unfortunately these are never given on a 1:1 basis, so these pre-order bonuses will be given on a first come first serve basis.

Can I cancel my pre-order?

Yes of course, you can! All you have to do is send an email to support@gamersheek.co.uk with the Email Title: Gamersheek Order (insert order reference here) Cancellation.

We will pick this up and normally cancellations are done within 24-48 hours.

Did we also mention unlike other retailers we do not charge "Restocking Fees", or "Cancellation Fees" we believe that retailers that do this are acting unprofessionally and taking your money for the "inconvenience of hitting a few buttons" to cancel an order.

We know that retailers charge anything from 3.5% to 10%, Gamersheek have not nor will we ever charge a customer for cancelling pre-orders!