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MY ORDER IS MARKED AS "Payment Pending". WHAT DOES THIS MEAN?

For in-stock orders that have the status "Pending Payment" have been taken through the Gamersheek checkout and had a credit or debit card used as the method of payment, this will change once we have started to process your order, if your order has been placed during our office hours, this can take up to 1 hour, if you have placed the order when we are closed your payment will be processed the next morning.

Pre-Orders that have the status "Pending Payment" have been taken through the Gamersheek checkout and had a credit or debit card used as the method of payment. The status will stay at "Pending Payment" until our card provider pre-authorises your card, this is usually for a random value up to the max value of £1, this will be automatically refunded to you. This process will allow us to charge your payment method when your product is released. Once the pre-authorisation has taken place your order status will change to "Pre-Order" (Please Note: This may take up to 3 days depending on SagePay processing times).

How long will it take to dispatch my order?

 

Gamersheek try to dispatch all orders placed before 1pm on the same working day, if not your order should be dispatched the next working day. 

Please note that during the pandemic, there may be delays of around an additional 2-3 working days for orders to be dispatched.

Gamersheek reserves the right to cancel orders & pre-orders where necessary for any reason including, but not limited to, stock restrictions and stock amendments (i.e. Stock Errors).


CHANGING YOUR DELIVERY ADDRESS

If you need to change the delivery address on an existing order or pre-order this can be done providing we are notified in time prior to the order being shipped. Please access the contact form by clicking here. Your message should include the order number and old delivery address as well as the new delivery address of the order that needs updating.

Please DO NOT just update the shipping address on your account. This will only apply the new shipping address to future orders and will not affect existing orders or pre-orders. You MUST notify us to update previously placed orders with a change to the shipping address.

USING DISCOUNT CODES

Discount codes are available at random times during the year,

If you are a new customer to Gamersheek you will get an automatic discount of 5% from your first order.

All discount codes must be applied at the basket or during checkout. We are unable to apply discount codes to orders retrospectively.

Some discount codes are valid only on in-stock products. These codes will not work if an order contains any pre-order products. If you are unable to use a discount code please reach out to us here and we will help resolve the issue.

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