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Lost Orders

My order is lost!

99% of Gamersheek orders are sent fully tracked and insured!

If your order has not arrived, within the expected timeframes (below), we will launch an investigation with the courier.

Please note that couriers require a maximum of 10 days to complete any lost parcel investigations, during this time we may not be able to send a replacement, however this is on a case by case basis.

Royal Mail Tracked 24 - 1-2 days delivery service - Royal Mail advise a parcel can only be classed as lost if not delivered within 10 days after the above timeframe.

DPD Next Day - DPD will launch an investigation if there are no new scans in the Track & Trace for a few (3-5) days.

Please email us support@gamersheek.co.uk if you believe your order is lost.