Are you open on bank holidays?
At this time, Gamersheek do not operate on bank holidays. Orders received on bank holidays will be dispatched on the next working day, as per the delivery timescales above.
What if I'm not in when you deliver?
All UK orders are handled by Either DPD Local / DHL Express or Royal Mail, who will leave you a card if you aren't in when delivery is attempted.
International orders are handled by DPD Local / DHL Express or DHL Global Mail orders are passed to the domestic delivery service who will finalise delivery in your country. DHL Express orders are handled by DHL from start to finish and follow the same process as UK orders (you will be left a card).
Can you deliver to a work address?
We allow delivery to work addresses and multiple occupation buildings, but it is important that you ensure someone is available to accept the parcel on your behalf.
The courier is responsible for delivery to the address, not the named recipient. DPD Local, Royal Mail and DHL consider a parcel as delivered once a signature is taken at the designated address. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
My order hasn't arrived within the delivery ETA.
Unfortunately, on occasion, parcels may not arrive within the agreed timescale or could be lost completely. Under these circumstances we will contact the delivery company and lodge an investigation. Unfortunately, we are unable to refund or replace a purchase until this investigation has come to a close. The timeframes for this are as follows:
- Royal Mail - 10 working days
- DHL Global Mail - 21 working days
- DHL Express - 10 working days
- DPD Local - 3 consecutive days without a scan.
If tracking information indicates that your parcel has been delivered, but you have not received it, we will launch an investigation. We will investigate with the delivery company but, in the meantime, we kindly ask that you check you property (garden, behind bins, etc.). Please also speak with your neighbours, as we have found in the past that delivery companies will often leave your parcel with a neighbour if you aren't available.
It is your responsibility to raise a case with us within a reasonable length of time, typically 7 days. After 7 days, there is no possibility of the delivery company investigating and, therefore, we will be unable to replace or refund your order.