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Delivery Policy

Gamersheek are unable to provide compensation for late deliveries. Compensation will not be provided for consequential losses (e.g., time taken off work or if the item is a gift and you purchase the same item from a more expensive retailer).

If, for any reason, your order is returned to us (e.g., incorrect address), then Gamersheek will inform you immediately via email when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed. Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Gamersheek reserve the right to deduct our outwardly shipping fees from the refund total.

UK Delivery

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UK Standard Delivery

(DPD Local)

  • Place your order before 1pm Monday - Thursday for delivery on the next working day.
FREE
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Uk Standard Delivery

(DHL Express)

  • Place your order before 1pm Friday for delivery within the next working day.
FREE

9am special Delivery

UK Video Game Delivery

(Royal Mail 24 Tracked)

  • Place your order before 1pm Monday - Friday for delivery on the next working day.
FREE

 
International Delivery

Shipping LocationDelivery ChargeDelivery Times
CanadaStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 6-10 days.
FranceStandard Delivery (DPD) - £9.95Standard Delivery 3-5 days.
GibraltarStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 3-5 days.
IcelandStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 3-5 days.
ItalyStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 3-5 days.
NorwayStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 3-5 days.
PolandStandard Delivery (DPD) - £9.95Standard Delivery 5 days.
Republic of IrelandStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 3-5 days.
SerbiaStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 6-10 days.
SwitzerlandStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 6-10 days.
UkraineStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 6-10 days.
Rest of EuropeStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 10 days.
IsraelStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 10 days.
RussiaStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 15 days.
United StatesStandard Delivery (DHL Global Mail)  £9.95
Standard Delivery 10 days.
Rest of WorldStandard Delivery (DHL Global Mail)  £9.95Standard Delivery 10 days.
   

FAQ

Are you open on bank holidays?

At this time, Gamersheek do not operate on bank holidays. Orders received on bank holidays will be dispatched on the next working day, as per the delivery timescales above.

What if I'm not in when you deliver?

All UK orders are handled by Either DPD Local / DHL Express or Royal Mail, who will leave you a card if you aren't in when delivery is attempted.

International orders are handled by DPD Local / DHL Express or DHL Global Mail orders are passed to the domestic delivery service who will finalise delivery in your country. DHL Express orders are handled by DHL from start to finish and follow the same process as UK orders (you will be left a card).

Can you deliver to a work address?

We allow delivery to work addresses and multiple occupation buildings, but it is important that you ensure someone is available to accept the parcel on your behalf.

The courier is responsible for delivery to the address, not the named recipient. DPD Local, Royal Mail and DHL consider a parcel as delivered once a signature is taken at the designated address. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.

My order hasn't arrived within the delivery ETA.

Unfortunately, on occasion, parcels may not arrive within the agreed timescale or could be lost completely. Under these circumstances we will contact the delivery company and lodge an investigation. Unfortunately, we are unable to refund or replace a purchase until this investigation has come to a close. The timeframes for this are as follows:

  • Royal Mail - 10 working days
  • DHL Global Mail - 21 working days
  • DHL Express - 10 working days
  • DPD Local - 3 consecutive days without a scan.

If tracking information indicates that your parcel has been delivered, but you have not received it, we will launch an investigation. We will investigate with the delivery company but, in the meantime, we kindly ask that you check you property (garden, behind bins, etc.). Please also speak with your neighbours, as we have found in the past that delivery companies will often leave your parcel with a neighbour if you aren't available.

It is your responsibility to raise a case with us within a reasonable length of time, typically 7 days. After 7 days, there is no possibility of the delivery company investigating and, therefore, we will be unable to replace or refund your order.

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